Privacy Policy

1. Who We Are

A Perfect Foundation

A Perfect Foundation is a registered Australian non-profit entity supporting practical, community-led projects across education, ocean protection, clean water, marine conservation, reef restoration, local resilience and plastic pollution recovery.

This Privacy Policy applies to personal information collected through our website, donation pages, contact forms, email communications, community programs, fundraising activities and related digital channels.

2. What Personal Information We May Collect

Information You Provide to Us

The personal information we collect depends on how you interact with A Perfect Foundation. It may include:

• Your name, email address and phone number.
• Your organisation, role or business details if you contact us about a partnership.
• Donation-related information, including donation amount, payment confirmation details and donor correspondence.
• Messages, enquiries, feedback or information you submit through our contact forms.
• Event, travel or impact-related enquiries connected to A Perfect Foundation, Perfect Wave Travel or Music in Paradise guest impact initiatives.
• Newsletter or update preferences, where you choose to receive communications from us.
• Technical information such as your IP address, browser type, device information, website usage data and cookie information.

3. How We Collect Personal Information

Collection Methods

We may collect personal information when you:

• Submit a contact form on our website.
• Email us directly.
• Make a donation through our donation pages or third-party payment providers.
• Interact with us through social media.
• Attend or enquire about programs, fundraising activities, Music in Paradise events or Perfect Wave guest impact initiatives.
• Browse our website, where limited technical data may be collected through cookies, analytics tools and server logs.

Where practical, we collect personal information directly from you. In some cases, we may receive information from trusted partners, event operators, payment providers or related Perfect Travel Group businesses where the information is relevant to your enquiry, donation, booking, event participation or community impact activity.

4. Why We Collect and Use Personal Information

Purpose of Collection

We collect and use personal information to:

• Respond to enquiries and contact requests.
• Process, acknowledge and manage donations.
• Provide donation receipts or donation-related communications where applicable.
• Manage partnerships, collaborations, sponsorships and community project enquiries.
• Share updates about A Perfect Foundation’s programs, impact stories and fundraising activities.
• Improve our website, communications, programs and supporter experience.
• Manage records, reporting, governance and administrative requirements.
• Comply with legal, accounting, regulatory and charity-related obligations.
• Protect the security, integrity and lawful operation of our website and digital systems.

5. Donations and Payment Information

Third-Party Payment Providers

Donations made to A Perfect Foundation may be processed through third-party payment providers such as PayPal or other secure payment platforms. When you make a donation through those platforms, your payment information is handled by the relevant provider under their own privacy and security terms.

A Perfect Foundation may receive limited donation-related information, such as your name, email address, donation amount, transaction reference, payment status and any message you include with your donation. We use this information to acknowledge donations, maintain donation records, communicate with donors and manage our reporting responsibilities.

6. Website Analytics, Cookies and Tracking

Website Usage Information

Our website may use cookies, analytics tools, pixels or similar technologies to understand how visitors use the site, improve website performance, monitor traffic and improve the supporter experience.

This may include information such as pages visited, time on site, referral sources, browser type, approximate location, device type and interactions with website content.

You can usually control cookies through your browser settings. Blocking some cookies may affect how parts of the website function.

7. Email Communications and Direct Marketing

Updates From A Perfect Foundation

If you choose to receive updates from us, we may use your contact details to send information about our projects, impact stories, fundraising activities, events and ways to support A Perfect Foundation.

You may unsubscribe or opt out of marketing-style communications at any time by using the unsubscribe link in an email, where available, or by contacting us at info@aperfectfoundation.org.

We may still send non-marketing communications where necessary, such as donation confirmations, administrative notices, responses to enquiries or information required for legal, operational or governance reasons.

8. When We May Share Personal Information

Disclosure of Information

We may share personal information where reasonably necessary for the purposes described in this policy, including with:

• Payment processors and donation platforms.
• Website hosting, email, CRM, analytics and IT service providers.
• Professional advisors, including accountants, auditors, legal advisors and compliance advisors.
• Program partners, event partners or related Perfect Travel Group businesses where relevant to your enquiry, donation, booking, event participation or impact activity.
• Regulators, government agencies or authorities where required or authorised by law.

We take reasonable steps to ensure service providers and partners handle personal information appropriately and only for the intended purpose.

9. Overseas Disclosure

International Services and Partners

Because A Perfect Foundation supports projects connected to remote coastal communities in locations such as Indonesia, Fiji and the Maldives, some communications or project-related information may involve people or partners outside Australia.

We may also use digital platforms, hosting providers, payment processors, email services, analytics tools or cloud-based systems that store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to handle it responsibly and in line with this Privacy Policy.

10. Security of Personal Information

How We Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure website hosting, controlled access to systems, password protection, limited internal access, secure third-party platforms and administrative safeguards.

No method of online transmission or electronic storage is completely secure. If we become aware of a data incident that is likely to result in serious harm, we will assess and respond to it in accordance with applicable obligations.

11. Retention of Personal Information

How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, maintain donation and financial records, manage supporter relationships, meet legal or accounting requirements, and support governance or reporting obligations.

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it, unless we are required to keep it by law.

12. Accessing or Correcting Your Information

Your Privacy Choices

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

To protect privacy and security, we may need to verify your identity before responding to a request. We will respond within a reasonable timeframe.

To make a request, contact us at info@aperfectfoundation.org.

13. Children and Young People

Information Relating to Children

Some A Perfect Foundation-supported programs involve schools, youth education, community programs or young people. We take care when handling information relating to children and young people.

Where images, stories or personal information relating to children are used in public communications, we aim to obtain appropriate consent from parents, guardians, schools, program partners or authorised representatives where required.

14. Social Media and External Links

Third-Party Websites

Our website may link to third-party websites, including social media platforms, payment providers, partner organisations, event platforms and related Perfect Travel Group websites.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read their privacy policies before providing personal information.

15. Privacy Complaints

How to Raise a Concern

If you have a question, concern or complaint about how A Perfect Foundation handles personal information, please contact us first so we can review and respond.

Email: info@aperfectfoundation.org

Please include your name, contact details and a clear description of your concern. We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights and complaints.

16. Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, programs, systems, legal obligations or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.